The Quality Improvement Directorate provides technical assistance and implementation guidance to departments and organisations who wish to drive and sustain improvement in health outcomes. The Quality Improvement department adopts a scientific approach based on Dr Edward Demmings Theory of Profound Knowledge (Deming W.E., 2000. The New Economics: For Industry, Government, Education. 2nd ed. The MIT Press, Cambridge, USA) as well as The Model for Improvement, originally designed by the Associates in Process Improvement (Langley, G.J., Moen, R.D., Nolan, K.M., Nolan, T.W, Norman, C.L. & Provost, L.P., 2009. The Improvement Guide – A Practical Approach to Enhancing Organisational Performance. 2nd ed. Jossey-Bass, San Francisco, USA).
Who We Are
The Aurum Institute Quality Improvement department is managed by Ms Lauren de Kock – Chair: Technical Directorate. We are a diverse, passionate group of professionals who stem from an array of professional backgrounds. We are all trained in the Science of Improvement, using the methodologies stated above and are all proudly committed improvement geeks.
Ms Lauren de Kock - Chair: Technical Directorate
Lauren has a rich professional career which spans across academia, as a lecturer in public health, an entrepreneur and public health management with specific emphasis on training, mentoring and quality improvement. The past 10 years of her career have been devoted to enabling professionals and their environments to ensure better health outcomes.
What We Do
Our goal is to institutionalise the science of Continuous Quality Improvement through the development of a culture and organisational processes that enable and support its application. We work at designing systems that enable all to gain, and not just one part of the system at the expense of any other.
This is achieved through an iterative (Figure 2) testing process used to determine the impact of ideas on processes. The cycle (plan-do-study-act – Figure 1) represents a systematic series of steps designed to enable the user to learn about their system for continuous process improvement. Users are therefore taught to understand and act on the incremental improvements that take place over time and which ultimately lead to sustainable process improvements.
Where We Work
We mainly work within the departments of Health and Correctional Services; however, we also offer technical support and training to other organisations wishing to apply the methodology.
We will shortly be launching an organisation-wide improvement process within The Aurum Institute to ensure that our staff in all departments are able and equipped to apply the process themselves.
Recently published articles:
- Small Deeds Done are Better Than Great Deeds Planned
- Working Smarter Rather Than Harder
- It’s my Legacy
- Seek First to Understand
- Significance of Root Cause Analysis in Quality Improvement
- The Process Map. A tool You Can Use to Improve Clinical Care
- Using Quality Improvement in a Healthcare Facility