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What We Do

We are a proudly South African, public-benefit organisation with over 20 years' experience in leading the response, treatment and research efforts to eradicate TB and HIV. We have been working quietly alongside government, the mining industry, among NGO's and in communities to better understand the epidemics to provide real solutions.

The Quality Improvement Directorate provides technical assistance and implementation guidance to departments and organisations who wish to drive and sustain improvement in health outcomes. The Quality Improvement department adopts a scientific approach based on Dr Edward Demmings Theory of Profound Knowledge (Deming W.E., 2000. The New Economics: For Industry, Government, Education. 2nd ed. The MIT Press, Cambridge, USA) as well as The Model for Improvement, originally designed by the Associates in Process Improvement (Langley, G.J., Moen, R.D., Nolan, K.M., Nolan, T.W, Norman, C.L. & Provost, L.P., 2009. The Improvement Guide – A Practical Approach to Enhancing Organisational Performance. 2nd ed. Jossey-Bass, San Francisco, USA).

Who We Are

The Aurum Institute Quality Improvement department is managed by Ms Lauren de Kock – Chair: Technical Directorate. We are a diverse, passionate group of professionals who stem from an array of professional backgrounds. We are all trained in the Science of Improvement, using the methodologies stated above and are all proudly committed improvement geeks.

lauren de kock

Ms Lauren de Kock - Chair: Technical Directorate

Lauren has a rich professional career which spans across academia, as a lecturer in public health, an entrepreneur and public health management with specific emphasis on training, mentoring and quality improvement. The past 10 years of her career have been devoted to enabling professionals and their environments to ensure better health outcomes.

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What We Do

Our goal is to institutionalise the science of Continuous Quality Improvement through the development of a culture and organisational processes that enable and support its application. We work at designing systems that enable all to gain, and not just one part of the system at the expense of any other.

This is achieved through an iterative (Figure 2) testing process used to determine the impact of ideas on processes. The cycle (plan-do-study-act – Figure 1) represents a systematic series of steps designed to enable the user to learn about their system for continuous process improvement. Users are therefore taught to understand and act on the incremental improvements that take place over time and which ultimately lead to sustainable process improvements.

figure 1

Where We Work

We mainly work within the departments of Health and Correctional Services; however, we also offer technical support and training to other organisations wishing to apply the methodology.

We will shortly be launching an organisation-wide improvement process within The Aurum Institute to ensure that our staff in all departments are able and equipped to apply the process themselves.


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Quick Facts

  • Aurum was formed in 1998
  • Internationally recognised
  • Active in all 9 SA provinces
  • 1300+ Employees