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Aurum training programme helps healthcare managers deliver quality service

Aurum training programme helps healthcare managers deliver quality service

The AURUM Institute has upskilled more than 800 healthcare managers through its Management Development Programme (MDP), empowering them with practical training on running facilities to ensure quality service to the communities.

On 23 April, 23 more managers from facilities in the Dr Kenneth Kaunda District (DKK), in Klerksdorp, North West, were added to the hundreds who have graduated from the award-winning programme since 2015.

Programme Manager Sandra Mathibedi said the MDP was born out of the need for training of healthcare professionals who are promoted to management.  “Managers are healthcare professionals before they become managers, this was often without training on a management course that caters specifically for the healthcare environment. There was a need for training to help them transition from duties caring for patients to managing all aspects of running a facility.  Also, there often isn’t a senior experienced manager to mentor and coach the newly appointed person,” she said.

Fills gaps

The MDP fills these gaps, by equipping Primary Health Care (PHC) Operational Managers with skills to implement essential management activities in their daily operational duties. It is specifically designed to use the Department of Health policies, guidelines, procedures, and forms and is facilitated through classroom training and on-site mentoring.

“We are proud that the first cohort enrolled in DKK will all be graduating. It is all part of Aurum’s dedicated to improving the health of developing communities,” said Mathibedi.

In September last year, Dr Petra Kruger-Clark, Aurum’s Technical Director for Health and Pharmacy Services was awarded the Humentum Operational Excellence Award for developing the MDP.

At the graduation ceremony, she said she trusts the programme has empowered managers to be uplifted to the next level in their roles.

Guest speaker, DKK, Executive Mayor Barei Segotso, said the partnership with Aurum is; "a testament to how we can build a stronger nation together. I congratulate all the graduates for all the hard work they have put. Keep up the good work.”

Allied health workers

The nine-month programme consisting of seven modules was initially intended for the PHC Operational Managers (OPM). However, Department of Health hospitals requested to be included as well as allied health workers such as pharmacists. Aurum has since adapted the programme to also include Project Managers of Community Based Organisations and the Department of Correctional Services.

Klerksdorp Clinic’s OPM and MDP graduate, Anna Ledimo, said  the programme was a great opportunity to deliver quality service to communities. Fellow graduate Martha Monnaborwa, OPM for Wolmaranstad Clinic in Maquassi Machesi said MDP has helped her with running her facility especially in managing challenges.

Since its inception, the MDP has trained people in the Ekurhuleni in Gauteng and the Bojanala, Dr Ruth Segomotsi Mompati (RSM), DKK Districts in the North West.

Several of these managers have gone on to earn accolades and acknowledgment from their supervisors and the public for the improvement in operational efficiencies and outputs in their clinics.